Background
This Full Service Agency has been helping organisations across the globe achieve their objectives since the 1980’s. With a plethora of clients across multiple sectors, they are trusted by some of the world’s most respected brands.
With this diversity comes a variety of solutions that they provide, and utilising the services of trusted 3rd parties has been pivotal to their success over the years.
The Brief
Support our range of PHP requirements, specifically WordPress and Symfony, for a selection of our clients.
The Strategy
Audit – The first stage was to audit each client and make a list of any issues or improvements that needed to be addressed.
The audit process contains a list of over 30 questions that we run through, in order to make sure each client is current.
Remediation – Upon the audits being completed, there were a number of areas that required attention. These included:
- End-of-Life (EOL) Software upgrades
- Pen Testing remediation work
- Backup strategy reviews
- Error log issues resolved
- Page Speed improvements
- Security Hardening
Ongoing Support – the ongoing support we provide the Full Service Agency has been invaluable to them. Below are just some of the key benefits of working with 2able:
- Emails sent from our team using the Full Service Agency accounts.
- Freshdesk support tickets replied to.
- Teams conference calls attended.
- In-person meetings with clients as and when required.
- Out-of-hours work, be it evenings or weekends, whatever is required by the client.
“Working with 2able is a pleasure. We think of them as part of our team, and can rely on them to deliver the results our clients expect, whatever time-zone they are in!”
Director
Full Service Agency
Results
Since working with 2able, the Full Service Agency have been able to streamline their WordPress and PHP offering, which has resulted in significant cost savings. The markup has also been impressive at over 100% on top of the 2able fees.
